Six ways to personalize E-commerce website design

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Online retailers are always looking for ways to reduce the disconnect between offline and online experiences-making your site more humane is one way. The next six ways will allow your site to build a good degree of trust and comfort in the minds of consumers. Please your customers, so that you can stand out in the competition, and establish customer loyalty. Online retailers are always looking for ways to reduce the disconnect between offline and online experiences-making your site more humane is one way. The next six ways will allow your site to build a good degree of trust and comfort in the minds of consumers. Please your customers, so that you can stand out in the competition, and establish customer loyalty. 1. Online chat It's no use putting a normal photo on an online chat tip (especially those that are often seen on blogs and other websites).

1. Chat online

It's no use putting an ordinary photo on an online chat tip (especially those that are often seen on blogs and other websites).

Backcountry's online chat image looks like someone who really works for the company. Place the real picture and name on each CSR (Customer service Representative, Client Services representative) and assign the customer representative to follow up on the various additional communications generated by the purchase, including email return visits.

Moosejaw Mountaineering's practice is a bit of a person to laugh and cry. Can you imagine if a customer service representative with a baby photo is serving the customer?

2. Customer Service/Mail

Even if you don't have to chat online, consider the customer service shift as much as possible to ensure that when a client writes an email or asks for a call, he or she communicates with the same customer. If you want to assign another customer service, tell the customer the name of the customer service and explain to the customer that this customer obedience is now their exclusive customer service.

3, staff comments (should be in the customer comments that point to the answer to their question is which employee)

Having trouble attracting customers ' comments? re-organize your team of experts to make sure they are in your pay book.

A photo is the one that can humanize your comment system – not just employees, but also customers.

4. Staff video Review

OnlineShoes.com and Tiger Direct are attached with the employee's video commentary on the product page.

All you need is a camera and a tripod.

5. Question and Answer tools

Like Bazaarvoice Ask and Answer (Bazaarvoice's question and answer), power reviews ' Answerbox (the power reviews question and answer bar) even Disqus Comments creator These question and answer tools are examples of success (DISQUS). These tools allow customers to ask questions, and it's a good way to show your staff's professionalism (a timely response can also reflect customer service).

6, Twitter (tweet-Weibo)

Of course we can't forget Twitter. Zappos encourages everyone to "push", which seems to have little impact on conversion and income, but it's a way to make your company more humane in social media and become more and more common. But what your employees are doing is worth noting.

What else can you do to make the distance between your talented staff and your customers more and more close?

Article Source: www.szmynet.com