The user experience in the eyes of God is so simple

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User experience is the network marketing, E-commerce, SEO industry, a cliché of a form of expression, these platforms want to retain more users, you need to test, improve, improve the user experience every day. So what kind of user experience is reasonable?

Let me tell you a story of what I've been through today. Today, I went to a cold drink shop with two elder sister to buy ice cream, we two reported a cone and a glass of ice lemon juice, the two add up to a total of eight yuan. Then the clerk thought we reported two cones and a glass of lemon juice. So, it took us 10 dollars, and then we took the things we reported left.

Speaking of which, maybe everyone thought it was over, since the customer does not say anything, that opened the store will not say anything, but, the thing is completely in the opposite direction, the clerk ran dozens of meters to catch up with us, the overcharged two dollars back to us, suddenly my heart warm. Maybe everyone thinks this is just a small matter, and in my concept is a big thing, this is what you call the user experience, God's user experience is not to speak out, but to use the actual action.

The user experience is accumulated from the point of life, it is to go to a restaurant to eat time, the restaurant table wiped clean at ease; it is to go to the café coffee time, the café sounded beautiful music shuxin; it is the time to buy a house, sales miss give you a real introduction of the house of worry. And so on all of these, are 1.1 point of moving every user, so that every user can feel our intentions. In fact, our God requirements are not very high, they just want to make their own money to buy everything has value, want to let themselves have no worries.

Internet users and real users have the same mentality, but the network service is not face-to-face communication, but through a number of platforms or tools to communicate with users. Therefore, to achieve a good user experience through the network, we will need to do the following:

First, the user experience = own experience

We are to provide customers with Web site construction and network marketing outsourcing business, our technology every time for customers to do site time, when the site effect map out, I will ask our designers, you design the effect of the picture of their own look comfortable? If you don't even want to look at the first glance, Why do you have to force customers to come and see your garbage design? When the site effect diagram design, you have seen very comfortable, very satisfied, then you let your customers see, and then a little modification can achieve satisfactory results.

Second, service = careful + patience + intentions

This, I am the most emotional. Because we do online marketing outsourcing services for customers, we will send some information on the classification information platform for customers, and we have some staff to send information time. Customer's original surname Zhang, can send information contact unexpectedly is manager li. What does a customer like that look like when they see it, is this a good user experience? Speaking of which, I feel I really should wake up, I have been stressing others carefully. However, their team members such a mistake was not found in time. Just blindly blaming them for not doing well, but not patiently to explain to them how to do the user experience well, really should look for their own problems, rather than evade their own problems.

Third, Effect = quality + Quantity + method

In our customer service, there are often customer inquiries: why do we do online marketing without a little effect? Why did you do it for one months without receiving a call? I think this problem everyone in the process of marketing for customers will encounter, customers pay us, we have to let customers earn money, This is actually a matter of natural and natural, and there is no reason to speak. At this time, we must often ask ourselves, is our method wrong? Is the quality of our information marketing bad? is not our commitment to the number of customers has not reached? We have to fundamentally find the cause of the problem, to help customers solve such questions, to give customers a satisfactory answer, this should be honest!

As the saying goes: care, if we can not come up with such a mentality, we really can not serve their god. Of course, in the service process will also appear some of the temper of customers, which is also a normal phenomenon, but we can not because of these situations and neglect their customers. The perfect user experience is not only your user, but also the user's user can experience better, just straight is called a good user experience.

Maybe, what I said above would be biased. However, as every service industry has to take such standards to serve their God. You think, if the company doesn't have these lovely gods, that company is not far from the close, well, today said so much scold, I hope that these words for you to some inspiration, after reading this article I have a small request, to forward the article can take our hope abundant technology Web site "http:// Www.zzwfkj.com ", also is to a midnight still write article webmaster Small comfort! If, everyone wants to and I have more exchanges, can add my micro-signal: Iyanju For more communication! Thank you for taking the time to read my article and wish you good luck!