Myclean: A difficult entrepreneurial road from 20,000 to 4 million dollars

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Three years ago today, nothing. The Senators of our company are technically--ceo. The former was a salesman-most of the other founders were market and financial backgrounds. Because we do not know the technology, we have to outsource the design and development to a cleaning business site, at the beginning, we let customers make online booking, flexible time, they can with the hired cleaners to open a schedule of mail. Until we hired a product manager who was important to us, we didn't have any full-time employees or founders who knew the technology. He brought us a new change, and we started to have our own network platform and business model. We are very proud of what we have achieved today. Long story short-stick to yourself in the middle of a fight and clean it up.

It's not easy to do something. When our servers crashed, we prayed in our hearts that our development team in Canada would not be in a position to be competitive when we needed to offer our customers a gift card, but it was a bit of a flop on some Web site content. As our competitors have begun to do a bold job in Silicon Valley, we have only begun to plan to do an online while our website is sure to clean the business, focus on training high-quality cleaning workers, to provide excellent customer service.

The business model is repeatedly explored. At first we tried to outsource the business to a Third-party cleaning agency, and the results were almost 1 stars on Yelp during that time. Then we began to consider doing indoor cleaning. We asked a senior operating director Ken Schultz, who worked at the firm, to be stunned when he and the firm said they wanted to manage a cleaning company with their Ivy League education and law degrees. We didn't tell him the option to work for six months because we didn't have the cash to pay him. Under his relentless operation, our CEO, Mike Scharf, improved the delivery to door sales model and positioned it as our business model. At the same time, we work six days a week to ensure the resolution of customer problems. Since then, we have really built our own business arena.

In less than three years, from September 2010 to April 2013, we grew from 15,000 dollars a month to more than 300,000 dollars-2000% of the growth rate! Although our site looks very old, we can guarantee the quality of our service. Myclean currently has 100 employees and is expected to win 4 million dollars in annual profits this year. Although it has been a lot of difficulties, it makes us focus on our own products and services. We are pleased to be able to make countless customers satisfied with a clean and tidy home and office, which is the only reason for our company's success. However, with the continuous development of science and technology, our company has also come to the stage of real science and technology investment, we have hired a full-time product manager, I believe he will lead our development team to give you a new site earlier this month!

As we continue to grow and develop, we are gradually forming a technology-oriented corporate culture. Today, we often jump out of the mouth of the order conversion rate, flow and other technical vocabulary. But we will never forget what we didn't know when we started our business. Just do it with the heart, to serve the customer. So, next time if someone tells you that you can't start a business if you don't know the technology, ask him to look at our website and tell him our story. In fact, whether you know the technology before, you must have a venture to face difficulties to endure the psychological preparation.

Lessons learned:

Wise choice of the market, it turns out, the choice to enter a more mature home cleaning market will have some assurance, choose to enter a new open market, you can quickly hit the fore. Aside from the financial factors, you need to first consider your product and market fit, in the end which kind of market is more suitable for their products.

To simplify, complex things simple. Hiring a family cleaner is not a rocket-building. But it's not as easy as buying books on Amazon. So it's a good business opportunity to build a platform that simplifies the process.

Focusing on our strengths, none of our founders are technical backgrounds, mostly from sales, finance, and operations. As a non-tech founder, we choose to take advantage rather than be begging as a Steve Jobs.

Don't consider face, consider whether there is room for development. Three years ago to do cleaning business, I feel this does not sound decent. -but now look, there are a lot of VC companies to give support and affirmation.