On the user experience of online consulting function of website

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If you don't have a few hours a day on the internet, it's not enough to keep up with the increasingly exploding information age. Tens of thousands of sites wave after wave of the line, off. Countless network product development, flicker, and then fooled. Recently I was in contact with a private hospital website collation optimization and marketing projects, including the optimization and promotion of the site. I this person has a problem, the most do not like to see the enterprise website or personal site pop-up or floating window, although 8630.html "> sometimes the effect is still more shocking, but ultimately it is not conducive to my browsing, professional point of speaking is not conducive to user experience."

We open some corporate websites or private hospital sites, we 99.9% can see the bounce out and on both sides of the online advisory function, so the starting point is good, convenient for patients to timely online communication and consultation. But from the user experience point of view, very bad. Itbulu has the following reasons:

First, from the user's point of view. Users to the hospital web site is no more than three kinds of people, the first is the patient, but also our hospital's food and clothing parents, they come to the hospital website to check the relevant information and hospital capacity. The second type is the person who is looking for information. The third is the peer. As a patient, we hope to find their own needs of knowledge and treatment options, if a few seconds on the pop-up to ask whether to consult, give a variety of concessions, itself very uncomfortable patients more uncomfortable. I have not yet figured out the good, come to the pop-up window annoying us. I don't think it's a defect.

Second, professional perspective. Do you think the experts will be fine all day online waiting for patients to consult? We watch TV or radio, and some of the so-called experts online can be heard as child care. It is rumored that some of the patient counseling we have heard is arranged beforehand.

To sum up, itbulu that, whether it is a private hospital or a traditional enterprise, the site is best not to do some fancy dialog box, if the patient or buyer need to buy, he will call your phone, the telephone is the most convenient, but also the most direct. Do not think that everyone is nothing to send an email, chat QQ or MSN, some people do not know how to use these modern tools. If you really want to put online consulting system, we can use static plug in the location of the Web page, if you want to consult will be clicked, rather than you take the initiative to play out.

Author: Itbulu from: www.itbulu.com reprint please indicate the source. ADMIN5 starts.