Business message format should be noted

Business people in the use of e-mail to communicate with each other, should observe a certain etiquette norms, how to correctly use e-mail, write a standard business email, smooth to the external contact. Here is a detailed description.

There are three ways to compose a message: Write a message, reply to a message, and forward a message.

Three different ways, but in the writing format are divided into four points: recipients, CC, subject, content.

I. Recipients

1. Identify and minimize the number of messages transmitted.

2. Before transmitting the electronic message, confirm that the receiving object is correct, lest cause unnecessary trouble and joke.

Ii. cc

1. If necessary and determined, CC to the appropriate persons (e.g. project managers) who need to know the progress.

2. Do not normally cc to ordinary customers.

3. Identify the target of the CC message and minimize the number to avoid unnecessary confusion and jokes.

Iii. Themes

e-mail must be subject to the topic, because many Internet users decide whether or not to continue reading the content of the letter (the world of the Internet is the most annoying but the income is quite considerable).

In addition, topics need to be clear, concise and content-related, express the information that the other person needs to know, and can distinguish different information about the same thing. Let a person know, so that each other quickly understand and memory.

Iv. Content

Online communication is time-sensitive, so the content of email is to be concise and effective. General letters used in the beginning, the polite language, congratulations, etc., in the online communication can be omitted. But address, text, end, sign/signature four points to be as complete as possible.

1, Address

1 If you have the name of the recipient, you can make the other person feel more friendly.

2 If you know the other person's gender can be used: xx, Miss XX, Ms. XX

3 If you know the identity of the other party can be used: XX general manager, XX Manager, XX Chairman, x Total, X Dong, manager x

2, the text

Text to achieve a clear theme, fluent language, concise content. In writing the text should also pay attention to the following points to show courtesy and respect, so as not to cause unnecessary trouble.

1 in writing an English letter, only one or two words are capitalized to emphasize that the whole article is not polite to capitalize. In the writing of Chinese, only part of the words to emphasize the use of bold and other means.

2 Do not vent dissatisfaction in the letter, should be addressed face-to-face.

3 When replying to the letter, it is necessary to add part of the original text to facilitate the other side to understand the content of the reply.

4 If the original text is very long, you should first put the reply to the front, the original content in the post,

5 to use slang or abbreviations when the addressee understands its meaning.

6 If there are annexes, the contents and uses of the annexes should be explained in the text section;

3. End

1 If a good choice is available, it should be made at the end.

such as: Please consider, there is any need to consult, please contact me by phone or email.

2 The best way to end is to focus on the future:

For example: I hope we can achieve cooperation

3 The end should show sincerity:

Such as: Thank you for your time to negotiate

4, sign/signature

At present, many netizens are often bothered by the countless boring emails and even emails from strangers in their e-mails. To deal with it, not only will waste their time and energy, but also may delay their own business, in view of this, should have a letter of inscription/signature, as an identity.